Therapy, assessments and reports funded through the National Disability Insurance Scheme, delivered in your home, at school, in the community or in clinic.
Please note: inOne Healthcare is not an NDIS registered provider. We work with plan-managed and self-managed participants and cannot accept agency-managed (NDIA-managed) participants.
Select a service to see what happens at your first appointment
The first appointment is a conversation and an observation. Nobody is tested, and nothing is decided without you.
What matters to you
We start with what you want to be able to do, not with a checklist. Your clinician will ask about your history, your daily routine, who supports you, how you communicate, what you find hard, what causes pain or fatigue, and what care you already receive. The part that shapes everything afterwards is your goals: what you want to change, in what order, and by when. A plan built around our priorities rather than yours does not get used.
The assessment itself
Your clinician then assesses the areas relevant to your goals. What that involves differs by discipline, and the sections below set out exactly what each one looks at. We adapt to the person. Some people want to do a full assessment in one visit; others need it across two or three, or need breaks, or want a support person present. Tell us what works and we will build around it.
Report, recommendations and a plan
You receive a written report setting out what we found and what we recommend: strategies, equipment, modifications, therapy, or referral to someone else. We go through it with you rather than sending it and leaving you to interpret it. From that conversation comes a therapy plan with agreed priorities, a realistic frequency, and a clear sense of what each part is for.
Review, and then new goals
We check what is working and change what is not. We talk with the people around you, including family, support workers, your support coordinator and your GP, so that everyone is pulling the same direction. When a goal is met, we set the next one, or we discharge you. Therapy that continues out of habit rather than purpose is not a good use of your plan.
What we can and cannot recommend
We can recommend what supports your functional safety, independence and participation, and what relates to your NDIS goals. We cannot recommend equipment, modifications or services that are unrelated to your disability or outside your plan's goals, however reasonable the request. Saying so early saves you waiting months for a decision that was never going to go your way.
Your Plan
This causes more confusion than anything else, and getting it right is what stops a request being knocked back.
Capacity Building: Improved Daily Living
Funds most therapy. Occupational therapy, physiotherapy, speech pathology, dietetics and the assessments and reports that go with them sit here.
Capital: Assistive Technology
Funds the equipment itself: wheelchairs, seating, pressure care, hoists, communication devices, orthoses and vehicle modifications. The assessment that prescribes the equipment comes out of Capacity Building; the item comes out of Capital. They are separate, and a plan with one but not the other will stall.
Capital: Home Modifications
Funds building work such as ramps, rails and bathroom modifications, again with the occupational therapy assessment funded separately.
Core: Consumables
Covers lower-cost items such as continence products and some low-cost assistive technology.
If you are unsure what your plan holds, our intake team can look at it with you before you book.
Plan Management
inOne Healthcare is not an NDIS registered provider. That means we can work with plan-managed and self-managed participants, and we cannot accept agency-managed (NDIA-managed) participants.
Plan-managed
AcceptedYour plan manager pays our invoices, and you can choose any provider, registered or not. Give us your plan manager's details at intake and we handle the rest.
Self-managed
AcceptedYou pay us and claim through the myplace portal. We invoice in the format the NDIA expects.
Agency-managed (NDIA-managed)
Not AcceptedAgency-managed participants can only use NDIS registered providers, so we are not able to deliver services under this arrangement. If your plan is agency-managed, two things are worth knowing: you can ask the NDIA to change how your plan is managed at a plan review or by request, and in the meantime our intake team is happy to point you toward a registered provider rather than leave you without an answer.
Plan-managed and self-managed participants receive identical care. Only the billing differs.
We watch you do a real daily task rather than ask you to describe it, because the difficulty usually shows up in the doing.
Your occupational therapist will assess:
Common outcomes: a functional capacity assessment, equipment prescription, home modification recommendations, or a therapy plan targeting specific daily tasks.
Read more: Functional Capacity Assessments · SIL, SDA & Housing Reports · Assistive Technology Assessments · Home Modification Assessments · NDIS Vehicle Modifications · Neurological Occupational Therapy
Your physiotherapist will observe and assess:
Common outcomes: a progressive exercise program, mobility aid prescription, falls prevention plan, or a rehabilitation program after a change in function.
Read more: Neurological Rehabilitation · Falls Prevention & Mobility
Your speech pathologist can observe and assess:
Common outcomes: a communication plan, AAC assessment and trial, a mealtime management plan, or training for the people who communicate with you daily.
Read more: Swallowing Difficulties · Aphasia · Stuttering · Speech Delay in Toddlers
Your dietitian will discuss and assess:
Common outcomes: a practical eating plan built around food you already accept, supplement advice where genuinely needed, or mealtime strategies for the household.
Read more: Mental Health & Eating Disorders · Gut Health & IBS · Fussy and Picky Eating
Your podiatrist will observe and assess:
Common outcomes: a foot care schedule, footwear advice, orthotic prescription, or a high-risk foot plan.
Read more: Diabetic Foot Care · Custom Orthotics
Depending on your needs, your nurse will complete relevant clinical assessments, which may include:
Common outcomes: a wound or continence management plan, a medication support plan, or clinical training for the people who provide your daily care.
Read more: Wound Care · Continence Assessments and Care · Medication Management
The NDIS early childhood approach means families with developmental concerns can contact an early childhood partner without a diagnosis. You also do not need to wait for NDIS access to start, and many families begin privately or through Medicare while an application is underway.
Where something falls outside the scheme, we will tell you and explain what other pathway may apply.
Simple Process
Contact us
Call 1300 765 456 or submit a referral online. Participants, families, support coordinators, plan managers and allied health colleagues can all refer.
We check the funding with you
We confirm how your plan is managed, which support category the service sits in, whether there is enough funding, and whether a service agreement is needed. If your plan is agency-managed, or the funding is not there, we say so before you book rather than after.
Service agreement
Scope, frequency and cost in writing.
Initial assessment
As described above, in the setting that suits.
Therapy, review and reporting
With progress reports and assessments for plan reviews, written to the evidence standard the NDIA requires.
Conditions
These are the conditions we most often support for NDIS participants. You do not need a listed condition to be referred, because the plan is built around function and goals, not diagnosis.
Children and development
Neurological and physical disability
Skin, wounds and daily care
See the full list on our Conditions We Treat page →
NDIS appointments are delivered in your own home, at school, in early learning settings, or in the community, wherever the goal actually sits.
Contact inOne Healthcare on 1300 765 456, email info@inonehealthcare.com.au, or submit a referral online.
Monday to Saturday, 9:00am to 5:00pm. Closed Sunday.
Related: Support at Home · Medicare · Paying Privately · Functional Capacity Assessments · Assistive Technology Assessments
Reviewed by Ashley Boykett, National Allied Health Manager. Last reviewed 14 September 2026.
This page explains funding in general terms. Eligibility and what your plan covers are decided by the NDIA, not by inOne Healthcare.