1. Introduction
In One Healthcare ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We may collect the following types of information:
- Personal identification information (name, email, phone number, address)
- Health information related to your treatment and care
- Payment and billing information
- Website usage data through cookies and analytics
- Communication records with our team
3. How We Use Your Information
We use your information to:
- Provide and improve our allied health services
- Process referrals and appointments
- Process payments and manage billing
- Communicate with you about your care and services
- Comply with legal and regulatory obligations
- Improve our website and user experience
4. Data Protection
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Health information is handled in accordance with Australian Privacy Principles (APPs) and relevant healthcare legislation.
5. Sharing Your Information
We only share your information:
- With your healthcare providers and referrers (with your consent)
- With service providers who assist us (under confidentiality agreements)
- When required by law or regulation
- With your explicit consent
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Privacy Commissioner
7. Cookies
Our website uses cookies to enhance your experience. See our Website Privacy & Cookies Policy for more details.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Phone: 1300 765 456
Email: info@inonehealthcare.com.au
9. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review this page periodically to stay informed about how we protect your information.