Occupational therapy assessment, trial and prescription of equipment — from a shower stool to a power wheelchair with complex seating.
The most expensive equipment is the equipment that ends up in the garage. Getting the prescription right the first time is what this service is for.
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Unused equipment is common, and the reasons are consistent.
It was chosen from a catalogue rather than prescribed for a person. It was never trialled in the actual home. It fitted the body but not the task, or the task but not the doorway. Nobody was taught how to use it. Or the person's needs changed and the equipment was never reviewed.
None of those are equipment problems. They are process problems, and the process is what an assistive technology assessment provides: assess the person, assess the task, assess the environment, trial, prescribe, fit, train, review.
Mobility — manual and power wheelchairs, walking frames, rollators, scooters, and the seating that goes with them.
Seating and pressure care — pressure-redistributing cushions and mattresses, tilt and recline seating, postural supports. Prescribed on assessed pressure risk and posture rather than on comfort alone.
Transfers and manual handling — ceiling and mobile hoists, slings, standing aids, transfer boards and slide sheets, with training for the people doing the transfers.
Beds and bedroom — adjustable and hi-lo beds, bed rails and poles, mattresses, over-bed tables.
Bathroom and toileting — shower chairs and commodes, over-toilet frames, bidet seats, shower trolleys, grab rails.
Daily living — dressing, kitchen, eating and drinking aids, and equipment supporting independence in specific routines.
Communication devices — assessed jointly with our speech pathologists, who lead on communication technology.
Assistive technology is not one category. Simple, low-risk items can often be purchased without assessment, and we will tell you when that is the case rather than manufacture a referral.
Complex items are a different matter. A power wheelchair with custom seating, a ceiling hoist, or a pressure care system for someone with existing skin damage involves clinical risk, significant cost, and specific prescribing requirements. Under the NDIS, higher complexity assistive technology requires assessment and a prescription from a suitably qualified assessor, with evidence of trial and consideration of alternatives.
That process exists because the consequences of getting complex equipment wrong are real — pressure injuries, falls, manual handling injuries to carers, and tens of thousands of dollars of unusable equipment.
For anything complex, we trial. Suppliers can generally arrange loan or demonstration equipment, and we assess it in the person's own home with the people who will be using it.
Trials routinely change the prescription. A wheelchair that fits perfectly in a clinic will not turn in a 1970s hallway. A hoist that suits the bedroom may not fit under the bed. A cushion that measures well may be intolerable after two hours.
We would rather find that out during a trial than after the invoice.
Seek clinical review urgently, not just equipment, if:
An occupational therapist assesses at home. The appointment covers physical assessment — strength, range, posture, sensation, skin, balance and transfer ability — and functional assessment of the tasks the equipment must support.
We measure the person and the environment, and we ask about the whole day, not just the obvious task. Equipment has to work at 3pm as well as at 10am, and it has to work for whoever is assisting.
Where the item is complex, we arrange trials and reassess with the equipment in place. You then receive a written prescription and report with the clinical rationale, specifications, quotes and consideration of alternatives that the funder requires.
After delivery, we fit and adjust the equipment and train the person, family and support workers. We then review — because equipment that fitted in March may not fit in September.
Occupational therapists across Victoria (Melbourne, Roxburgh Park and the northern suburbs), Queensland (Brisbane, Gold Coast, Sunshine Coast, Ipswich and Logan) and New South Wales (Sydney and Western Sydney), in private homes, retirement villages, supported accommodation and residential aged care.
Simple Process
Individuals, families and carers, support coordinators and plan managers, GPs and specialists, aged care providers, hospital discharge planners and equipment suppliers can all refer.
Our team asks what the equipment needs to do, what is currently being used and why it is not working, whether there are pressure or skin concerns, who assists with transfers, and what funding is in place. Where a trial will be needed, we explain the timeframe upfront.
Physical, functional and environmental assessment at home, with the people who assist present where possible.
Loan or demonstration equipment trialled in the real environment for anything complex.
A written prescription with specifications, rationale, alternatives considered and quotes, written to your funder's evidence requirements.
Fitting and adjustment, training for everyone who uses it, and scheduled review.
Got Questions?
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Contact inOne Healthcare on 1300 765 456, email info@inonehealthcare.com.au, or submit a referral online.
Monday to Saturday, 9:00am to 5:00pm. Closed Sunday.
Related: AT-HM Scheme Assessments · Home Modification Assessments · Pressure Sores · After a Fall
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Make A Referral 1300 765 456 info@inonehealthcare.com.auReviewed by Anchalpreet Kaur, Occupational Therapist, OCC0002654853. Last reviewed 10/09/2026.
This page provides general information only and is not a substitute for individual clinical advice.