Funded therapy and nursing for people injured at work in Victoria.
inOne Healthcare is registered with WorkSafe Victoria only. We deliver workers compensation funded services under the Victorian scheme, and we are not registered with the schemes in other states. We bill the insurer directly and there is no gap fee. Where treatment is approved under an accepted claim, you pay nothing.
Select a service to see what happens at your first appointment
Return to Work
Staying connected to work
Workers compensation schemes are built around one idea: that staying connected to work, in some capacity, produces better outcomes than being off entirely until fully recovered.
What the evidence shows
That is not an insurer preference. It is what the evidence shows. Prolonged time off is associated with worse recovery, not better, and the longer someone is away the harder returning becomes.
What we work on
In practice it means we work on what you can do. Modified duties, reduced hours, changed tasks, altered equipment, and a plan that increases as capacity increases. Our reports say what you are capable of, with the restrictions that apply, so your employer has something specific to work with rather than a certificate that says 'unfit'.
Honest reporting
We will not overstate capacity to suit an insurer, and we will not understate it to suit a claim. The report says what the assessment found.
What You Pay
Nothing
Where treatment is approved under an accepted claim, we bill the insurer directly and there is no gap fee. You do not pay us and claim it back, and you are not left with a portion to cover yourself.
Claim not accepted yet?
If your claim has not been accepted yet, tell us. There are usually options rather than going untreated.
This page covers how to claim, what is funded, and what each service actually does.
WorkSafe Victoria. Claims are managed by an agent acting for WorkSafe, and the contact number is 13 23 60. Some Victorian employers are self-insured and run their own scheme, and the process is much the same.
We are registered with WorkSafe Victoria and deliver workers compensation funded treatment under that scheme. We are not registered with icare NSW, WorkCover Queensland or the schemes in other states, so we cannot deliver treatment funded by those schemes.
If you were injured at work outside Victoria, call us anyway on 1300 765 456. We will tell you which body administers your claim and what to ask for, and we can still see you privately or under another funding pathway if one applies.
If your injury happened while driving for work in Victoria, a TAC claim may apply instead of, or alongside, your workers compensation claim.
The most commonly used service. Assessment and active rehabilitation for back and neck injuries, shoulders, knees, sprains and strains, fractures and post-surgical recovery.
Progressive loading, graded return to duties, and advice on what you can safely do at work now rather than in six weeks.
Read more: Rehabilitation After Hospital · Sports Injury Treatment · Neurological Rehabilitation
The service that most directly addresses return to work. Worksite assessment, task and duty modification, equipment and workstation set-up, and graded return to work planning.
Also functional capacity assessment where the insurer or employer needs evidence of what you can currently do, and home assessment where an injury has affected daily living.
Read more: Assistive Technology Assessments · Home Modification Assessments
Wound care after work-related surgery or injury, and clinical care at home during recovery.
Read more: Post-Operative Care · Wound Care
Lower limb and foot injury, and footwear or orthoses where standing, walking or gait has been affected, which is common in trade, warehouse, retail and hospitality claims.
Read more: Custom Orthotics · Heel Pain and Plantar Fasciitis
Nutrition support during recovery, particularly after significant injury or surgery where healing and strength are the priority.
Read more: Malnutrition and Loss of Appetite
Communication and swallowing after a head injury sustained at work.
Read more: Aphasia and Communication After Stroke
Simple Process
Report the injury to your employer
Do this as soon as possible. Most schemes require notification within a set period, and a late report makes a claim harder to substantiate.
See your doctor and get a certificate
Your GP issues the Certificate of Capacity, which is the certificate the Victorian scheme requires. It states your diagnosis and what work you can safely do, and it is the document the whole claim runs on.
Lodge the claim
Through your employer, or directly with the insurer. You will receive a claim number.
Contact us
Call 1300 765 456 with your claim number, your insurer or agent, your employer, and your certificate. If your claim is not yet accepted, tell us, because treatment can often still begin.
We handle the approvals and reporting
Treatment plans, requests for further sessions, progress reports to your case manager, and liaison with your employer's return to work coordinator where you want that.
Treatment and return to work
Treatment runs alongside a graded return to work rather than waiting until you are fully recovered, because that is what the evidence supports.
Conditions
The injuries we most often treat under a workers compensation claim.
See the full list on our Conditions We Treat page →
Because we are registered with WorkSafe Victoria only, workers compensation funded treatment with us is delivered in clinic at Roxburgh Park. Worksite assessments happen at your place of work. If you were injured at work outside Victoria, contact us and we will explain what is available to you.
Contact inOne Healthcare on 1300 765 456, email info@inonehealthcare.com.au, or submit a referral online. Have your claim number and certificate ready.
Monday to Saturday, 9:00am to 5:00pm. Closed Sunday.
Related: TAC · Rehabilitation After Hospital · Lower Back Pain · Shoulder Pain
Reviewed by Ashley Boykett, National Allied Health Manager. Last reviewed 14 September 2026.
This page explains funding in general terms. Entitlements are determined by the relevant workers compensation scheme, not by inOne Healthcare.